Terms and Conditions

1. Introduction & Acceptance

Welcome to Basket Haus. By visiting our website or purchasing our products (including fresh flowers, living plants, curated gift baskets, gourmet hampers, and celebration accessories), you agree to be bound by these Terms and Conditions ("Terms").

Please review these Terms carefully before completing any transaction. If you do not agree to all terms, you may not access the website or use our services.

2. Products, Perishables & Floral Variations

Many of our offerings consist of natural, fresh, and perishable items such as freshly cut stems and living plants.

• Natural Variation: Flowers and plants are living organisms. Colors, stem lengths, bloom sizes, and foliage may naturally vary from the promotional photographs.
• Seasonal Substitutions: If a specific flower variety, vase, basket, or gourmet component is unavailable due to seasonality or supply constraints, our florists reserve the right to substitute with an item of equal or greater beauty and monetary value without prior notice, ensuring timely delivery.
• Living Plants: Plants arrive potted or packed in optimal conditions. Health maintenance after delivery is dependent on customer care (watering, sunlight, room climate).

3. Ordering, Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified. We reserve the right to revise prices, product specifications, or service charges at any time without prior liability.

4. Delivery Guidelines & Address Accuracy

To ensure flawless delivery, customers are responsible for providing an accurate and complete delivery address, contact number of the recipient, and landmark details.

• Perishable Delivery Protocol: If the recipient is not available at the delivery location, the courier or dispatch agent will attempt contact. If unreachable, the delivery partner may leave the arrangement with security, a neighbor, or front desk with acknowledgment.
• Failed Delivery: We cannot be held liable for delayed or failed delivery caused by incorrect recipient contact numbers, wrong addresses, premises refusal, or gates locked without response. Redelivery attempts may incur additional logistics charges.

5. Cancellation & Refund Highlights

Due to the perishable nature of our products and custom arrangement workflows, strict time limits apply:

For comprehensive refund qualifications, procedures, and conditions, please consult our full Refund & Cancellation Policy.

6. Intellectual Property

All content on Basket Haus, including photographs, branding, basket designs, text, graphics, logos, and digital assets, are protected by intellectual property and copyright laws. Unauthorized reproduction, distribution, or duplication is strictly prohibited.

7. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.