Refund & Cancellation Policy
Effective Date: October 27, 2026
Fresh Flowers Policy
No refund or cancellation after 30 minutes of order placement.
Fresh stems are harvested and custom-arranged by our florists immediately upon order submission to ensure farm-level bloom freshness. Once stem cutting begins, the process cannot be reversed or restocked.
Living Plants Policy
12-Hour window for cancellation and refund / replacement requests.
Potted and living botanicals can be cancelled within 12 hours of order placement or inspected upon delivery. Damaged pots or severely distressed plants reported with photographic proof within 12 hours qualify for immediate replacement or refund.
1. Overview & Policy Rationale
At Basket Haus, our botanical artisans take immense pride in crafting exceptional floral arrangements, pristine gift baskets, and thriving house plants. Because botanical stems and natural items are highly delicate and perishable, we adhere to a balanced policy that honors handcrafted quality while protecting customers.
2. Detailed Product Category Rules
Fresh Floral Arrangements & Bouquets
- Cancellation Deadline: Must be requested strictly within 30 minutes of placing the order online.
- Post 30 Minutes: Once the 30-minute threshold has elapsed, materials have been trimmed, curated, and conditioned. Therefore, no refunds or cancellations are permitted after 30 minutes.
- Transit Damage: In rare cases where flowers arrive wilted, broken, or spoiled due to courier delay, notification with clear photographs must be sent within 2 hours of recipient delivery.
Living Indoor & Outdoor Plants
- Pre-Dispatch Cancellation: Order cancellation is accepted within 12 hours of order placement.
- Damage or Root Shock: If your plant arrives with a cracked planter or severely damaged stem foliage, you have 12 hours from delivery receipt to contact our team with photos for a free replacement or complete refund.
- Post 12 Hours: Because living plant health depends directly on water, humidity, and sunlight conditions provided by the owner, claims made after 12 hours from delivery cannot be refunded.
Gift Baskets, Gourmet Hampers & Non-Perishables
- Cancellations are accepted within 2 hours of placement or before shipment dispatch, whichever is earlier.
- Custom engraved, personalized name tags, or customized hampers cannot be cancelled once crafted.
3. Non-Refundable Scenarios
Refunds and cancellations will not be granted under the following circumstances:
- Incorrect, incomplete, or unverified recipient delivery address and phone numbers provided at checkout.
- Recipient refusal to accept delivery at the destination premises.
- Premises locked, gates inaccessible, or recipient unavailable during designated delivery attempts.
- Normal, subtle variations in flower shades, petal shapes, or open/closed bloom states characteristic of natural flowers.
- Claims submitted past the specified 30-minute window for flowers or 12-hour window for living plants.
4. How to Request a Cancellation or Refund
To register an eligible request rapidly before time limits expire:
- Immediate WhatsApp / Hotline: Reach out immediately to +91 8765860760 quoting your Order ID.
- Email Support: Send an email to info@baskethaus.in with the subject line "Urgent: Cancellation / Refund - Order #XXXXX".
- Attach Visual Proof (if damaged): For damaged pots, plants, or floral arrangements, include 2–3 clear pictures and unboxing videos taken upon delivery.
5. Refund Timeline & Mode of Credit
Once an eligible refund is verified and approved by our customer care team:
• Payment Method: Refunds are credited directly back to the original source of payment (UPI, Credit/Debit card, Netbanking) or issued as store credit upon your request.
• Processing Duration: Most refunds reflect within 5 to 7 business days depending on your banking institution.
Need urgent help with an active order?
Call us at +91 8765860760 or write to info@baskethaus.in