Privacy Policy
Effective Date: October 27, 2026
1. Commitment to Privacy
At Basket Haus, we respect your privacy and are committed to safeguarding personal information collected when you browse our boutique store, customize bouquets, or arrange surprise gift deliveries. This Privacy Policy details our data collection, security measures, and your privacy choices.
2. Information We Collect
We collect information to process orders efficiently, deliver freshly packaged items seamlessly, and offer personalized service:
A. Personal Details (Customer & Recipient)
Name, phone number, email address, physical delivery address, landmark, and personalized gift message notes provided during checkout.
B. Payment & Transaction Data
Payment transactions are handled through secure, encrypted PCI-DSS compliant third-party payment gateways (UPI, Netbanking, Credit/Debit cards). Basket Haus does not store your confidential credit/debit card numbers or CVV/PINs.
C. Technical & Device Information
IP address, device type, browser identifiers, session timestamps, and cookies used to sustain your shopping bag and ensure optimal performance.
3. How We Use Your Information
Your details are utilized strictly for the following purposes:
- Fulfilling, wrapping, dispatching, and tracking flower and gift hamper orders.
- Communicating delivery coordinates and transit notifications via SMS, WhatsApp, and email.
- Customer service responses, cancellation requests, and refund investigations.
- Preventing fraudulent orders and securing online transactions.
- Optional seasonal newsletters and exclusive promotions (you may opt out at any time).
4. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. Information is shared only with verified operational partners essential to fulfill your order:
- Courier & Delivery Logistics: Sharing the recipient's address and phone number for delivery dispatch.
- Secure Payment Gateways: Transmitting necessary transaction parameters to complete digital payments safely.
- Legal Compliance: When required by court order, law enforcement, or applicable statutory guidelines.
5. Cookies and Web Analytics
Basket Haus uses functional cookies and web analytics to remember your cart items, improve website navigation, and analyze site traffic patterns. You can manage or disable cookie preferences in your browser settings anytime.
6. Data Security & Storage
We deploy industry-standard SSL/TLS encryption across all communications, secured Cloudflare networks, and continuous security audits to keep your sensitive data protected against unauthorized access, loss, or misuse.
7. Your Rights & Data Preferences
You have the right to inspect, correct, or request deletion of your personal account data at any point. To update your preferences or request data erasure, email us at info@baskethaus.in.
Questions concerning your data privacy?
Contact our Data Protection desk for prompt assistance.